Support
Email support@onglesparis.com with a description of the problem, your device and browser, and a screenshot if you can.
Quick answers
The analysis does not start
The App needs one photo per hand, in daylight, palm down. If the “Start the analysis” button stays disabled, take the second photo. If the reading fails, retry with a sharper photo.
My results disappeared
Your data is stored in your browser. Clearing site data, private browsing, or switching device or browser starts from scratch. There is no account to restore from.
Care: billing, cancelling, refunds
Manage the subscription where you bought it: App Store, Google Play, or the billing provider's link in your receipt email. Cancelling stops renewals; access continues until the end of the paid period.
Notifications do not arrive
Allow notifications for onglesparis.com in your browser or phone settings. On iPhone, reminders work only once the App is added to the home screen.
Is this medical advice?
No. Ongles Paris gives cosmetic guidance only. For pain, a lifting nail, a dark band or any change that worries you, see a dermatologist.